CRM
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SERVICE CALL TRACKER AND MANAGER
- Built on Industrial Experience
- Easy to use and ready to implement with minimal Time and Cost
- Database Structured to handle Data of huge Volume - Existing Data can be imported from any format available
- Cost Effective
- Easy to Use
- Multi Tier Security
- Comprehensive reporting
- Capturing of Service Calls
- Assigning Calls to Engineers
- Handling Multiple Action/Visits for a Service Call
- Repeated Calls Handling
- Pending Calls Analysis
- Engineer wise productivity and Response Time
- Engineer Wise Revenue / Expenditure Report
- Service bill generation with / without Service Tax
- Spares consumed for Service call Billing
- Service History of Customer
- Handling of Stand-by Issued / Received
- Preventive Maintenance Call Auto Reminder
- Renewal Reminder alert for Maintenance Contract
- Capture Warranty Information
- Reminder Alerts for Warranty closed Items
- Supports different Operating Systems
- Multi Level Reporting
- Monthly Service and Quality Analysis
- SMS alerts of call Assigned to Engineers [Optional]
- Export data to various formats