CRM

Home SERVICE CALL TRACKER AND MANAGER

Advantages

    •   Built on Industrial Experience

    •   Easy to use and ready to implement with minimal Time and Cost
    •   Database Structured to handle Data of huge Volume - Existing Data can be imported from any format available

    •   Cost Effective

Features

    •   Easy to Use

    •   Multi Tier Security

    •   Comprehensive reporting

    •   Capturing of Service Calls

    •   Assigning Calls to Engineers

    •   Handling Multiple Action/Visits for a Service Call

    •   Repeated Calls Handling

    •   Pending Calls Analysis

    •   Engineer wise productivity and Response Time

    •   Engineer Wise Revenue / Expenditure Report

    •   Service bill generation with / without Service Tax

    •   Spares consumed for Service call Billing

    •   Service History of Customer

    •   Handling of Stand-by Issued / Received

    •   Preventive Maintenance Call Auto Reminder

    •   Renewal Reminder alert for Maintenance Contract

    •   Capture Warranty Information

    •   Reminder Alerts for Warranty closed Items

    •   Supports different Operating Systems

    •   Multi Level Reporting

    •   Monthly Service and Quality Analysis

    •   SMS alerts of call Assigned to Engineers [Optional]

    •   Export data to various formats